Our service runs through the project cycle
Customers can get detailed product information through website inquiry, telephone, e-mail, fax and other ways. The company's sales and technical personnel will also enthusiastically help customers answer technical and business questions. On the spot investigation of customers, we are equipped with commercial vehicles to serve you in the whole process. The sales staff will show you our manufacturing production line and processing equipment, so that you can have a deeper understanding, affirmation and confidence of the assembly process and processing capacity of Meilan mining machinery.
The company is equipped with a professional design team to help customers sample, test, measure and analyze materials, free of charge. After combining with the site conditions, production capacity, requirements of final discharge particle size and investment cost budget, the company conducts feasibility analysis and demonstration, designs process and scheme, provides customers with solutions in a short time, and selects appropriate equipment.
Since its establishment, has been committed to providing customers with perfect after-sales service, and has a skilled, experienced, strong sense of responsibility after-sales service team, wholeheartedly solve the problems of installation and debugging, after-sales maintenance and training operators for customers. Customers are the foundation of the company. We attach great importance to the long-term cooperation with customers. The affirmation of customers and the trust of old customers are very important, so we uphold the principle of maintaining communication with customers, ensuring the quality of service, and fully ensuring the interests of customers.After the customer's machine is put into operation, we will visit the customer regularly to understand the current machine operation status, production capacity, use status of vulnerable parts and problems encountered by the customer, and solve the problems and implement technical guidance. Sort out and analyze the problems in the operation of the equipment fed back by customers, feed back to the R & D department for optimization design, and fully apply advanced and reasonable technology to the equipment.
The company has set up a spare parts supply system to meet customers' demand for spare parts replacement, reduce customers' downtime for maintenance, and provide great convenience for customers to purchase replacement parts.
The company has set up a spare parts supply system to meet customers' demand for spare parts replacement, reduce customers' downtime for maintenance, and provide great convenience for customers to purchase replacement parts.
When the product has problems in use and receives the user's notice, it will make solutions within 2 hours. The major problems will arrive at the site within 12 hours in the province, and the maintenance service will arrive at the site 24-48 hours outside the province.
When the product has problems in use and receives the user's notice, it will make solutions within 2 hours. The major problems will arrive at the site within 12 hours in the province, and the maintenance service will arrive at the site 24-48 hours outside the province.
Thank you for your choice of Meilan mining machinery products, practice can prove that you choose our company's products is correct, our service is intimate, careful manufacturing, price satisfaction, will be in exchange for customers rest assured, worry free, happy.
